Frequently Asked question

Why lenztravels for booking online buses and taxis ticket?

Some reasons to book through lenztravels are:

Our website & App provides a variety of buses and taxis on your selected destination.
lenztravels provides you to book buses and taxis ticket from wherever you are.
Cancelling and re-booking options can be done with our website & App.

Is it necessary to print my ticket to board a bus or taxi?

No, it is not necessary to print tickets. After booking bus or taxi tickets online, you can download an e-ticket/m-ticket on your mobile and show it to concern person while boarding the bus or taxi. It is recommended to carry any government ID or state approved ID to verify your identity.

What is a PNR number on the ticket?

PNR stands for ‘Passenger Name Record.’ A PNR number on the m-ticket or e-ticket has 14 digits.

Is payment on Lenztravels.com safe?

Lenztravels has the highest security standards and keeps your information and purchases completely safe and secure. Please be assured that your payment is very well secured.

CANCELLATION & REFUND RELATED

Can I cancel my Bus / Taxi ticket ?

Yes, you can cancel your Bus / Taxi ticket. Sign in, and by clicking profile and cancel tickets menu, from there you can cancel your ticket under the condition of Cancellation & Refund policy.

Can I get a refund on ticket cancellation?

Yes, you may get the refund on ticket cancelation. Refunds will be made to you subject to applicable cancellation charges under cancelation and refund policy and will be credited to the source of payment (net-banking, credit/debit card etc.) with 7-10 working days.