PRIVACY POLICY

Here in Lenz Travels, we give utmost importance to our service as an online ticket booking service provider (Between Passengers and Vehicle Operator(s)/Agencies) to comply with all the legal requirements of our service in collecting information from our Users for utilizing our service so that their privacy is protected. The information/data that you give to us when you avail of our service is protected through this Privacy Policy.

WHAT TYPE OF INFORMATION DO WE COLLECT?

• Name (First Name & Last Name)
• Gender
• Age
• Email
• Contact Number

These Personal Information of yours are collected by us at the time of booking your seat/ticket at the counter as well as through our website www.lenztravels.com and App as a registered member of our website & App (Offline and Online).

HOW THE PERSONAL INFORMATION IS USED?

Your Personal Information/Data is required for purposes connected with our business activity such as for registration as a member of our website and App, for identifying you for booking your traveling tickets/seats. Even for booking your ticket from the counter (offline) your Personal Information is collected and uploaded it in our Portal. The online booking details are then accessed by/sent to the Third Party/Service Provider to ensure accuracy. Additionally, Lenz Travels uses your Personal Data for:

• Notifying you of offers or changes in service via Email/SMS/WhatsApp.
• Informing you of changes in your booking status (time, seat number, date, delay, etc.).
• Facilitating interactions with us for any service-related concerns.
• Handling grievances and technical issues.

SECURITY OF PERSONAL INFORMATION/DATA

Lenz Travels takes reasonable measures to protect your Personal Information against loss, unauthorized access, misuse, alteration, and destruction. We ensure secure data collection, implement organizational security measures, and only transfer data to third parties with adequate assurances of data protection.

For grievances, reach our Data Protection Officer at support@lenztravels.com. We will respond within 15 days or as prescribed by law.